Privacy Policy — Velmora Clinic
At Velmora Clinic, we are committed to protecting the privacy, confidentiality, and security of our patients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, medical consultation services, and patient support channels.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and medical-related information necessary to provide consultation, treatment coordination, and patient support services.
Personal Information
This may include:
- Full name
- Phone number
- Email address
- Country of residence
- Date of birth
- Passport information (when required for travel coordination)
- Emergency contact details
Medical Information
To assess treatment suitability, we may collect:
- Medical history
- Current health condition
- Photos or medical reports voluntarily submitted
- Previous treatment information
- Medication details
Website & Technical Information
When visiting our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website activity and usage data
- Cookies and analytics information
2. How We Use Your Information
Velmora Clinic uses collected information to:
- Provide medical consultation and treatment coordination
- Connect patients with relevant medical specialists
- Arrange appointments and travel-related support
- Respond to inquiries and support requests
- Improve website performance and user experience
- Provide aftercare communication and follow-up support
- Maintain security and prevent unauthorized access
- Comply with legal and regulatory obligations
We only collect information necessary to deliver our services effectively and responsibly.
3. Medical Confidentiality
We understand the sensitive nature of medical information and maintain strict confidentiality standards.
All medical information shared with Velmora Clinic is handled securely and accessed only by authorized personnel involved in your consultation or treatment coordination process.
We do not publicly share patient information, photos, or treatment details without explicit written consent.
4. Information Sharing
Velmora Clinic does not sell or rent personal information to third parties.
Information may only be shared when necessary with:
- Partner hospitals and medical specialists
- Laboratories or healthcare providers involved in treatment
- Travel or accommodation partners for logistical coordination
- Legal authorities when required by applicable law
All third parties are expected to maintain confidentiality and data protection standards.
5. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Alteration or destruction
While we take reasonable security precautions, no online transmission or storage system can guarantee absolute security.
6. Cookies & Website Tracking
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Analyze visitor behavior
- Enhance user experience
- Support marketing and advertising activities
Users may disable cookies through browser settings, although some website functionality may be affected.
7. International Data Transfers
As an international medical tourism provider, your information may be processed or transferred across different countries when necessary for treatment coordination or patient support services.
By using our services, you acknowledge and consent to such transfers where applicable.
8. Your Rights
Depending on applicable privacy laws, users may have the right to:
- Request access to personal data
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Request limitation of data processing
Requests can be submitted through our contact channels.
9. Third-Party Links
Our website may contain links to third-party websites or external services. Velmora Clinic is not responsible for the privacy practices or content of external websites.
Users are encouraged to review third-party privacy policies independently.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain medical coordination records
- Comply with legal obligations
- Resolve disputes and maintain operational records
When data is no longer required, it is securely deleted or anonymized.
11. Updates to This Policy
Velmora Clinic may update this Privacy Policy periodically to reflect legal, operational, or service changes.
Updated versions will be published on this page with the revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy or the handling of your information, please contact us.
Velmora Clinic
Istanbul, Turkey
Email: info@velmoraclinic.com
Phone & WhatsApp: +90 555 110 4372
